Shipping policy

Free Shipping at PurelyPrime

At PurelyPrime, we are pleased to offer FREE Standard Shipping on all eligible orders delivered within the United Kingdom.

Shipping Coverage

We currently provide free standard shipping to customers across England.

Processing Time

Orders are typically processed within 1–2 business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Standard free shipping usually takes 3–5 business days from the date of dispatch, depending on your location and courier service availability.

Please note that delivery times are estimates and may vary during peak seasons, holidays, or due to unforeseen circumstances.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available), allowing you to monitor your shipment's progress.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

Severe weather conditions

Courier service disruptions

High order volumes

Customs or regulatory inspections (where applicable)

Other circumstances beyond our control

PurelyPrime is not responsible for delays caused by third-party delivery providers, but we will do our best to assist you in tracking your order.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. PurelyPrime cannot be held responsible for delays or delivery failures resulting from incorrect or incomplete address information.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact our customer support team as soon as possible. We will work with the courier to investigate and resolve the issue.

Delivery Restrictions

Certain remote locations or special delivery areas may require additional delivery time. Any applicable restrictions will be communicated during the checkout process.

CONTACT INFORMATION

Company name: Purelyprime

Phone number: +44 3332344665

Business Email: purelyprime887@gmail.com

Physical address: 60 Dudley Rd E, Tividale, Birmingham, Oldbury B69 3HJ, United Kingdom